Early on, that meant inboxes, calendars, and the operational work nobody else wanted to touch. But the longer I worked inside real businesses, the more I noticed the same problem showing up everywhere. The work was good. The way it was being presented wasn't.
So I started fixing that too.
Not because I set out to become a brand strategist, but because the businesses I was supporting needed someone who could see the whole picture: the operations, the offer, and the way it was all being communicated.
That's still how I work. I don't start with content. I start with how the business actually runs, then build the presence to match it.